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| Electronic Performance Support System | |||||
| • | Electronic
Performance Support Systems surfaced as a way to enhance an individual's
performance without the loss of downtime and lengthy training sessions.
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| • | An Electronic
Performance Support System will let the employees have access to the information
when they need it, as the desired task is being performed. |
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| • |
Being computer based and designed
to support the task at hand enables the employee to complete the assignment
without prior training. |
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| Examples |
Benefits |
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| Warranty
Claims Handling system Sales Force Automation Sales Demo Tools Order Entry Systems |
• |
Instant task specific
information |
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| • | Lower
costs of operations |
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| • | Higher
efficiency |
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| • | Improved
productivity |
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SECTION TOPICS : |
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